Welcome to TelVue Support

Find Documentation and Help

Contact Support

We’re here to help you get the most out of your TelVue products. To open a support ticket, please email support@telvue.com

TelVue technical support is available for non-emergency issues Monday thru Friday, 9:00 AM to 5:00 PM (ET), excluding holidays.

For emergency support issues (channel off the air), TelVue technical support is available 24 x 7 x 365 via our on-call support services.

Please call 800-885-8886 and choose option 2, and then choose 1 for after hours emergency support.

Is your TelVue Care up to date?

Our TelVue Care Maintenance Warranty is a comprehensive support and maintenance program for your TelVue Hardware.

TelVue Care Gives Your System:

  • Access To Application Software Updates
  • Hardware Support & Maintenance
  • Application Software Technical Support
  • Email Support – Business Hours
  • Call-Back Telephone Support – Business Hours
  • Emergency After-Hours Telephone Support
  • Self Install Support
  • Online Trouble Ticketing

All TelVue hardware includes a one-year server hardware warranty.* With TelVue Care, you can get four more years of the same worry-free warranty.

Contact your TelVue representative today to sign up and get the backing of an industry leader behind your system!