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Connect/CloudCast

Connect User Manual
  • Manage CloudCast Content
  • Getting Started
  • Manage Connect/CloudCast Categories
  • Organization Settings
  • Add Chapters
  • Enter Metadata
  • Add Attachments
  • Add Live Streams to CloudCast
  • Upload and Transcode Content
  • CloudCast Video Player (Connect VOD Player)
  • Publishing and Moderation
  • Share and Embed Videos
  • Manage User Accounts
  • Email Notifications
  • CloudCast Banner Ads
  • Metadata Presets
  • Manage Storage Space in Connect
  • Getting Started with Roku
  • Manage Roku App
  • SmartCaption™ Automatic Closed Captioning
  • Custom Language Models
  • Create and Schedule Playlists
  • SmartCaption™ Caption Translation
  • Create and Schedule Series
  • Manage Apple TV App
  • TelVue Connect™ User Manual (v2.6)
  • Getting Started with Apple TV
  • Fill a Series with Episodes
  • TelVue Connect Contributors’ Guide (PEG version)
  • Series Syndication
  • Broadcast Server Integration
  • Distribution
  • TelVue Connect Media Exchange
  • CloudCast MRSS
  • Syndication Reports
  • Bulk Action Feature Requirements
  • TelVue Connect Contributors’ Guide (CableLabs version)
  • Cable Option
  • How to Syndicate Content to the Media Exchange
  • RSS Feeds
  • Podcasting
CloudCast User Manual
  • Manage CloudCast Content
  • Manage Connect/CloudCast Categories
  • Add Chapters
  • Add Attachments
  • Add Live Streams to CloudCast
  • CloudCast Video Player (Connect VOD Player)
  • Share and Embed Videos
  • CloudCast Banner Ads
  • Getting Started with Roku
  • Manage Roku App
  • SmartCaption™ Automatic Closed Captioning
  • Custom Language Models
  • SmartCaption™ Caption Translation
  • Manage Apple TV App
  • Getting Started with Apple TV
  • CloudCast Training Videos
  • CloudCast MRSS
Media Exchange
  • How to License Content from the Media Exchange
Cloud FAQs
  • Reset Connect Password
  • Can I use TelVue Connect with multiple operators to share content?
  • If a contributor with an assigned timeslot has their content and schedule sent to a server, can the local operator override this scheduled programming?
  • Add a video or stream to your org’s Facebook page
  • What is the relationship between TelVue Connect and TelVue CloudCast streaming service?
  • If I have multiple formats to upload does it automatically convert to what we have set as a default?
  • Any bandwidth concerns if contributors are submitting a lot of HD content to our HD server?
  • How long does TelVue Connect take to transcode a file?
  • If I am a program coordinator for my channel do I see all the other channels or is it limited to my channel?
  • TelVue Connect is just software, right? Do we need any other hardware, then?
  • Any issues with firewalls or ISP outside of the US?
  • Can my TelVue Connect account transcode both SD and HD upon choice? Will it downconvert/crop HD to SD? Inversely, if we have a TelVue HD Server, will TelVue Connect upconvert SD content properly?
  • Who specifies the transcoding parameters?
  • When should I set the transcode to “always” or “never”?
  • How much bandwidth do I need to upload to Connect?
  • Can multiple videos be grouped into one schedule slot?
  • Can a contributor submit new content to a filled timeslot?
  • Can I use TelVue Connect but send my content to my broadcast server without being scheduled, and schedule it locally at the server?
  • Will the final “approved” version appear in the Content section of our TelVue Broadcast Server?
  • Track CloudCast Views in Google Analytics
Connect APIs
  • JSON REST API – version 2 – Playlists
  • JSON REST API – version 2 – Videos
  • JSON REST API – version 2 – Roku Applications
  • JSON REST API – version 2 – Categories
  • JSON REST API – version 2 – Media
  • JSON REST API – version 2 – Playlist Items
  • JSON REST API – version 2 – Series

HyperCaster

HC User Manual
    Configuration
    • Config Tab
    • Channel Setup
    • Continuity
    • Network and Security
    • Feed Setup
    • NDI Access Manager
    • ProVue Decoder Configuration
    • Setting up SSL/HTTPS on the HyperCaster
    • Configure In/Out Ports
    • Encode Profiles
    • User Management
    • Content Settings
    • IPMI
    • Pro Transcoding
    • Schedule Configuration
    • InfoVue XML
    • Switch Configuration
    • Version and Configuration
    • Config – Utilities
    • SNMP Support
    • Set Up an RTMP Stream in a HyperCaster
    • Remote Server Configuration
    • Security Configuration
    • Live Streams
    • Set Up an HLS Stream in a HyperCaster
    • Server Management
    • External Devices
    • Get Channel Schedule as XML (Detailed)
    • Set Up an SRT Stream in a HyperCaster
    • Add an RTMP Stream
    • NTP, NTP Configuration, and NTP Health
    • TelVue Connect Configuration
    • Captioning Configuration
    • Backup Settings
    • Brightcove EPG Integration
    Content Management
    • Organize and Add Content
    • Content Management
    • Thumbnail and Table Views
    • Show Content Page
    • Content File Actions
    • Add TBD Program
    • Using Third-Party Editing Software
    • DVD Import
    • Replacement Files Hot Folder
    • Tasks
    • How to Trim a Video File
    • Previews
    • Turn On Transcoding
    • Create a HyperCaster Playlist
    • Preparing Content for the HyperCaster
    • Series & Series Scheduling
    • Record or Capture
    • Archiving
    • Export to CSV
    • Archive.org integration
    • Upload to Connect/CloudCast
    • Searching
    • Content RSS Feed
    • Content Workflow Rules
    Programming
    • Programming
    • Program Playout Event
    • The Dashboard
    • Program Input Event (AIO Only)
    • Schedule Ads
    • Program Stream Event
    • Program Record Event
    • Program Playlist Event
    • Program Switch Event
    • Publishing Your Schedule
    • Program Overlay
    • Calendar View
    • Search Filters and Event Functions
    • Scheduling a Live Switch Event whose Actual Duration Varies
    • Classic View
    • Unschedule an Event
    • Event Actions
    • Recurring Events
    • Scheduling Conflicts and Ripple
    • Import and Export events
    • Copy Program Blocks
    • Native CSV Formatting
    • Field Descriptions and Display Options
    • Controlling What Appears in the Program Guide
    • Input Locking
    • Program Ad Trigger Event
    Graphics
    • Graphic Overlays
    • Bugs
    • Tickers
    • How to Build RSS Tickers
    • Snipes
    • Emergency Notification Console
    • Join in Progress Overlay
    • Overlay Rules
    Reports
    • Program Guide Report
    • TelVue Connect Report
    • Reports Tab
    • As Run Reports
    • Missing File Report
    Captioning
    • SmartCaption™ Automatic Captioning Integration
    Other
    • Backups
    • Safety Requirements
    • Glossary
    • System Health
    Guide to CCMS Plus
    • CCMS Schedule Remote Directory Folder Structures
    • Guide to CCMS Plus
    • Schedule and Media Imports
    • Tasks Tab
    • E-Mail Notifications of Missing Content
    • CCMS Plus Setup
    • Verification File Export
HC FAQs
  • How do I access the UI for my HyperCaster?
  • What is the difference between, “enable continuity” and “continuity resume”?
  • Port Forwarding Rules to Allow External Access to the HyperCaster
  • How to Stream a Zoom Meeting to the HyperCaster
  • YouTube Live
  • How do I set InfoVue as Continuity on the HyperCaster?
  • How do I embed a HyperCaster Program Guide in my website?
  • Facebook Live
  • What does “ripple” mean?
  • Does the preview player under edit show timecode or full length of video?
  • What is the RSS feed button in the HyperCaster?
  • How to Add a TriCaster Feed to the HyperCaster
  • Mapping the HyperCaster to Your Desktop
  • How to display NOAA weather RSS as HyperCaster Ticker
  • How to Stream a WebEx Meeting to the HyperCaster
  • Is it possible to run a PowerPoint through my HyperCaster?
  • Why is my NTP server showing a critical status?
  • How to Add a LiveU Solo Feed to the HyperCaster
  • TelVue Server LED Status Indicators
  • On the Channel Setup page, what are the “Website Guide Details” checkbox and the “TV Guide Station ID”?
  • Go LIVE from anywhere with a JVC GY-HM200 and a HyperCaster
  • How do I display Program guide?
  • What is MPEG?
  • Prepare Content for HyperCaster with Sorensen Squeeze
  • Use OBS to Live Stream Skype, GoToMeeting, or any Application Window to Your HyperCaster
  • On the “Health” page, was does NTP define?
  • Extending an IP Capture without Re-Entering Metadata
  • Preparing Content for your HyperCaster Using Telestream Episode Pro
  • Is it possible to run two channels to the same IP address with different ports?
  • Is it possible to run two Ethernet connections out of the HyperCaster? (Additional Card Required)
  • Are 16:9 files automatically letterboxed?
  • Server rooms: some practical advice
  • Is it possible to run background audio from a stream that is different than the video scheduled (ex. Radio Feed)?
  • I am having issues with the overlays. They schedule but won’t play.
  • Loss-of-Video Failover Protection with This Easy Trick
  • On the “Edit Content” page, what does the “Private” checkbox, Location and Contributor fields define?
  • When using FTP are we able to change the password for psguser?
HC APIs
  • TelVue HyperCaster API Docs
  • HC API Content Workflow
    • Access All Content Metadata as CSV
    • Import Content (Hot Folder)
    • Uploading Files on Schedule
    HC API Content Methods
    • Delete Content (REST)
    • Get All Content Metadata
    • Get Content Metadata by Filename (REST)
    • Get Content Metadata by ID (REST)
    • Get Content Thumbnail (REST)
    • Add Content (REST)
    • Edit Content (REST)
    • Edit Content (SOAP)
    • Add Content (SOAP)
    • Delete Content (SOAP)
    HC API Schedule Workflow
    • Import Events (Hot Folder)
    • Access Playback (As-Run) Log
    HC API Schedule Methods
    • Get Channel Next Playing (REST)
    • Get Channel Schedule as RSS (REST)
    • Get Channel Now Playing (REST)
    HC API Channel Management
    • Get Channel Settings (REST)
    HC API System Management
    • Get Network Settings (REST)
    • Get Software Version (REST)
    • Get System Health as RSS (REST)

InfoVue

InfoVue 2.0 Beginner's Guide
  • Beginner’s Guide to InfoVue Design – Intro
  • Tour of Dashboard
  • Understand the Hierarchy
  • Example #1: Upload, Schedule and Publish a Slideshow
  • Tour of Template Designer
  • Example #2: Design a Simple Template
  • Example #3: Add Dynamic Elements
  • Understanding the Data Feed Manager
  • Example #4: Add Dynamic Data part 1 – Server Feed
  • InfoVue Training Videos
  • Example #5: Add Dynamic Data part 2 – Data Feed in a Ticker
  • Example #6: Add Dynamic Data part 3 – Data Feed in Data Grid
  • Odds & Ends
InfoVue 2.0 User Manual
  • Template Designer Overview
  • Ticker Designer Overview
  • Data Feed Manager
  • Upload Media to Content Library
  • Create New Playlist
  • Adding New Content to Playlist
  • Schedule a Playlist
  • Publish Content to Your Players
  • InfoVue Training Videos
  • Creating User Accounts
  • Player and Group Window
  • How to Determine a Player’s Status
  • How to Access the Monitoring Window
  • How to Access a Player’s Analytics Report
  • How to Restore the Default Player and Group View
  • How to Deploy Content and Programs to the Players
  • How to Generate a Preview Report
  • Advanced Player Publishing Options
  • Managing and Organizing Players
  • Player Alerts
  • Searching for Players
  • Tagging Players
  • Player Properties
  • The Scheduling Grid
  • Scheduling a Playlist – Introduction
  • Scheduling Playlists – Advanced
  • The Scheduling Grid Layout
  • Scheduling Grid Pop-Up Menus
  • Scheduling Examples
  • Merging Playlists and Time Slots
  • Previewing your Schedule
  • The Content Library
  • Supported Content
  • Adding Content to the Library
  • Editing Media Properties
  • Searching for Content
  • Tagging Content
  • Creating Folders for your Content
  • The Playlist Window
  • Location Specific Content
  • Searching for Playlists
  • Main Menu
IV FAQs
  • Display mp3 Title while playing
  • What if my InfoVue output is HD and my cable channel is SD?
  • How do I hide the Audio zone in my InfoVue template?
  • How to Auto-Update an InfoVue Player
  • Can I use animated gif or transparent png in InfoVue?
  • How to Edit Template Properties
  • Select Player Before Publishing
  • How to display a YouTube video
  • How to add a Twitter feed
  • How to customize date and time in template text zones
  • How to add a Facebook Feed
  • Display NOAA Weather Data
  • InfoVue v2.0 Upgrade Features
  • Understand the Media Upload Process
  • What is the INFOVUE LIBRARY?
  • Designing Title-Safe Templates
  • Does InfoVue support LIVE feeds into the player?
  • How do I change my password in InfoVue?
  • How do I loop several audio files in a single template?
  • Preview Player Setup
  • InfoVue Pro Configuration UI
  • Why does my screen flash?
  • Aspect Ratio Calculator
  • How do I add a traffic screen?
  • How do I add audio?
  • When I add an element to the playlist, why do certain elements carry over (logo, date/time, text boxes and news ticker), and others do not?
  • How do I replace the existing Data feeds and keep the original styling?
  • How do I monitor player status?
  • Adjust the Speed of a Data Feed
  • Contributor-Updated Information
  • Why can’t I drag anything into my template designer?
  • Why can’t I drag content to my playlist?
  • Can I loop a playlist forever?
  • I have an RSS feed where the title is one item ahead of the description field. How do I fix that?
  • How do I add Weather to a template?
  • What are the recommended video formats for InfoVue content?
  • How do I change the time zone?
  • Replacing Discontinued NOAA Radar Images

TeleCast 2

TeleCast 2 User Manual
  • Introduction
  • Login & Web UI
  • Dashboard
  • Encoder Settings
  • Destinations
  • Networking
  • System
  • About
  • Set Up Facebook Live on TeleCast 2
  • Set Up YouTube Live on TeleCast 2
  • Home
  • TelVue Knowledge Base
  • HyperCaster
  • HC User Manual
  • Configuration
  • Server Management

Server Management

Server Management requires admin-level privileges.  The Server Management section lets you manage email settings, look at server information, change the hostname, configure your network settings, and reboot or turn off the server.

Email

Enabling email notifications on your server will ensure that even when you are away from your server you will be alerted to any significant events. To manage your email configurations, click on the email option. The application displays the Email Configuration screen. The left portion is an example using a gmail address as the account that will send the alert emails. Once you enter the credentials you can send a test email to another account to ensure that your setup is working.

Once you save on this screen you have just one more step. Navigate to config -> users and select a user that you would like the alert emails to be sent too. Make sure that user has a valid email address. Select the Email notification check box and save. Repeat this for any other users as needed. Each enabled user will now receive emails in the event of  a server state change such as the firewall being disabled or if you have an event scheduled within 4 hours that has no media uploaded. The missing files alert window is configurable in the config -> schedule window.

Manage Network Configurations

To manage your network configurations, click on the network option. The application displays the Network Configuration Management screen.

  • Interface – the name of the host interface, such as eth0 or eth1.
  • Type – the type of network connection, such as Ethernet.
  • HW Address – Ethernet card identity
  • Link Detected – if the link is being detected.
  • IP Address – The IP address of the network. If the IP address is dynamic, this entry will display DHCP. If DHCP is used, the assignment should match the MAC address of the Digital Broadcaster.
  • Speed– the connection speed.
  • Route All Multicast On This Interface – if multicast is being streamed through that ethernet port. To enable multicasting for this network connection, click on Route All Multicast below the appropriate ethernet port. Multicast IP addresses must use the range 224.0.0.0 – 239.235.235.235.

Warning: Before enabling multicasting, talk to your system administrator.

  • Interface is Active – if the ethernet port is being used.
  • Using DHCP – if it is a DHCP or static IP Address.
  • Netmask– The Netmask value of the network. The default value is 255.255.255.0.
  • Activate at boot? – If this network connection should be activated when the server is booted this entry will display yes.
  • Enable multicast? – If multicasting has been enabled for this network connection, this entry will display yes.

To edit a network configuration, click on the Edit icon in the Action column. The Edit Network Configuration screen is displayed.

The following fields are editable.

  • Name – the name of the host interface, such as eth0 or eth1.
  • IP Address – Select either DHCP or Static. If Static, enter the assigned the IP address. TelVue® generally recommends a Static IP address so any possible port forwarding does not become stale due to IP address changes. If DHCP is used, the assignment should match the MAC address of the Digital Broadcaster. The default is Static IP address 1.1.1.1.
  • Netmask– Enter the Netmask value for your network. The default value is 255.255.255.0.
  • Default Gateway– Enter the Default Gateway IP address. The Default Gateway is generally the device on your network that routes Internet traffic to the Digital Broadcaster, for example a cable or DSL router.

When you have edited the network configuration, click the Save button at the bottom of the screen. A message verifying that the changes were updated appears at the top of the screen.  Click the Config tab to return to the Configuration menu or click any tab to do other work.

Note: Some changes to the network configuration, such as IP addresses and destination ports, will make it necessary to reboot the media server. The media server will warn you and give you the option of canceling the changes.

Changing the Hostname

The hostname of the server is displayed at the top of every screen.  The default is the product model. You can change the hostname of your server to help distinguish it from other servers of the same model. Click on Change Hostname. Enter the new hostname and click the Save button. When you reboot the server, the new hostname will be displayed at the top of the screen.

Running netstat

During troubleshooting you might be asked to run the netstat utility.  Click the button at the bottom of the Network Configuration Management screen. The results of the status check will be displayed on the UI screen.

Set Samba Workgroup

Your server ships with an integrated Samba file sharing server for easy networked access to your digital video files. Samba is a standard way to transfer files among the server and other computers on the network. For example, you can use Samba to export a project from a Non-Linear Editor (NLE) to the server.

To change the Samba workgroup, click on samba in the Server Management section.

Type the name of the new workgroup and click the Save and Apply button.

Turn Off or Reboot the Server

To turn off or reboot the server, click the Shutdown/Reboot option. The application displays the Manage the Server or Services screen.

Read the warnings on the screen before shutting down or rebooting the server or restarting the server application.  Shutdown, reboot, and restart actions will interrupt work in progress, including any programming you may currently be streaming to viewers.  The interruption could be as brief as a few seconds but could take several hours if the system performs a filesystem check upon startup.  For assistance or if you often need to reboot or restart your server, contact TelVue Support.

Shutdown

To shut down the server without restarting it, click Shutdown.

Reboot

To reboot the server, which will restart the server and the User Interface, click Reboot.

Note: The HyperCaster has a watchdog timer that automatically reboots the server after 2 minutes if it should lock up or suffer a software crash.

Restart Application

To restart the server application, which will restart the User Interface and media server but not restart the server hardware, click Restart Application.

To exit this page without doing anything, click Cancel.

Manage Time Settings

Set the time zone and select at least one NTP time server source so your Digital Broadcaster can maintain accurate time sync. The Digital Broadcaster must be able to send and receive traffic on UDP Port 123 on your network for NTP support. To set the time zone or time servers, click on “Time” in the Server Management section.

  • System Time Zone – Select your time zone from the pull-down menu and click the Save button. This will cause services including web servers and database servers to reset, so you many lose connection to the application momentarily.
  • Trusted Time Servers – Enter the IP address of the time server you want your Digital Broadcaster to use to set its clock. You might want to use a local time server on your network as the primary source and a public server on the Internet as a backup. If using a public NTP server, pick one that is close to your location and in your time zone. Click Save and Apply to apply the time server settings.  Your Digital Broadcaster’s clock will reset if necessary, then run within a few milliseconds of accuracy.

Note: At this time, one place to find IP addresses of time servers around the world is http://ntp.isc.org/bin/view/Servers/StratumTwoTimeServers.  Look for a timeserver with an open access policy. If you are in an area that uses Daylight Saving Time, make sure the time server is in an area with DST also.

Note: Some installations block access to DNS or NTP for security purposes.  Your server, not just your workstation, must have access to a time server. You might need to enter the IP address of your internal time server, rather than its hostname. If you have difficulty accessing a time server, contact your IT staff.

View RAID Status

To view information on RAID disks and file systems on servers with RAID disk arrays, click on RAID in the Server Management section.

To see the event log of hardware RAID processes, click the Show Event Log button below the Disk Info section. If this installation has software RAID, click the Show Details button to see more information.  To exit the page, click on the Configuration tab.

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Updated on September 13, 2013
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