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Connect/CloudCast

Connect User Manual
  • Manage CloudCast Content
  • Getting Started
  • Manage Connect/CloudCast Categories
  • Organization Settings
  • Add Chapters
  • Enter Metadata
  • Add Attachments
  • Add Live Streams to CloudCast
  • Upload and Transcode Content
  • CloudCast Video Player (Connect VOD Player)
  • Publishing and Moderation
  • Share and Embed Videos
  • Manage User Accounts
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  • Metadata Presets
  • Manage Storage Space in Connect
  • Getting Started with Roku
  • Manage Roku App
  • SmartCaption™ Automatic Closed Captioning
  • Custom Language Models
  • Create and Schedule Playlists
  • SmartCaption™ Caption Translation
  • Create and Schedule Series
  • Manage Apple TV App
  • TelVue Connect™ User Manual (v2.6)
  • Getting Started with Apple TV
  • Fill a Series with Episodes
  • TelVue Connect Contributors’ Guide (PEG version)
  • Series Syndication
  • Broadcast Server Integration
  • Distribution
  • TelVue Connect Media Exchange
  • CloudCast MRSS
  • Syndication Reports
  • Bulk Action Feature Requirements
  • TelVue Connect Contributors’ Guide (CableLabs version)
  • Cable Option
  • How to Syndicate Content to the Media Exchange
  • RSS Feeds
  • Podcasting
CloudCast User Manual
  • Manage CloudCast Content
  • Manage Connect/CloudCast Categories
  • Add Chapters
  • Add Attachments
  • Add Live Streams to CloudCast
  • CloudCast Video Player (Connect VOD Player)
  • Share and Embed Videos
  • CloudCast Banner Ads
  • Getting Started with Roku
  • Manage Roku App
  • SmartCaption™ Automatic Closed Captioning
  • Custom Language Models
  • SmartCaption™ Caption Translation
  • Manage Apple TV App
  • Getting Started with Apple TV
  • CloudCast Training Videos
  • CloudCast MRSS
Media Exchange
  • How to License Content from the Media Exchange
Cloud FAQs
  • Reset Connect Password
  • Can I use TelVue Connect with multiple operators to share content?
  • If a contributor with an assigned timeslot has their content and schedule sent to a server, can the local operator override this scheduled programming?
  • Add a video or stream to your org’s Facebook page
  • What is the relationship between TelVue Connect and TelVue CloudCast streaming service?
  • If I have multiple formats to upload does it automatically convert to what we have set as a default?
  • Any bandwidth concerns if contributors are submitting a lot of HD content to our HD server?
  • How long does TelVue Connect take to transcode a file?
  • If I am a program coordinator for my channel do I see all the other channels or is it limited to my channel?
  • TelVue Connect is just software, right? Do we need any other hardware, then?
  • Any issues with firewalls or ISP outside of the US?
  • Can my TelVue Connect account transcode both SD and HD upon choice? Will it downconvert/crop HD to SD? Inversely, if we have a TelVue HD Server, will TelVue Connect upconvert SD content properly?
  • Who specifies the transcoding parameters?
  • When should I set the transcode to “always” or “never”?
  • How much bandwidth do I need to upload to Connect?
  • Can multiple videos be grouped into one schedule slot?
  • Can a contributor submit new content to a filled timeslot?
  • Can I use TelVue Connect but send my content to my broadcast server without being scheduled, and schedule it locally at the server?
  • Will the final “approved” version appear in the Content section of our TelVue Broadcast Server?
  • Track CloudCast Views in Google Analytics
Connect APIs
  • JSON REST API – version 2 – Playlists
  • JSON REST API – version 2 – Videos
  • JSON REST API – version 2 – Roku Applications
  • JSON REST API – version 2 – Categories
  • JSON REST API – version 2 – Media
  • JSON REST API – version 2 – Playlist Items
  • JSON REST API – version 2 – Series

HyperCaster

HC User Manual
    Configuration
    • Config Tab
    • Channel Setup
    • Continuity
    • Network and Security
    • Feed Setup
    • NDI Access Manager
    • ProVue Decoder Configuration
    • Setting up SSL/HTTPS on the HyperCaster
    • Configure In/Out Ports
    • Encode Profiles
    • User Management
    • Content Settings
    • IPMI
    • Pro Transcoding
    • Schedule Configuration
    • InfoVue XML
    • Switch Configuration
    • Version and Configuration
    • Config – Utilities
    • SNMP Support
    • Set Up an RTMP Stream in a HyperCaster
    • Remote Server Configuration
    • Security Configuration
    • Live Streams
    • Set Up an HLS Stream in a HyperCaster
    • Server Management
    • External Devices
    • Get Channel Schedule as XML (Detailed)
    • Set Up an SRT Stream in a HyperCaster
    • Add an RTMP Stream
    • NTP, NTP Configuration, and NTP Health
    • TelVue Connect Configuration
    • Captioning Configuration
    • Backup Settings
    • Brightcove EPG Integration
    Content Management
    • Organize and Add Content
    • Content Management
    • Thumbnail and Table Views
    • Show Content Page
    • Content File Actions
    • Add TBD Program
    • Using Third-Party Editing Software
    • DVD Import
    • Replacement Files Hot Folder
    • Tasks
    • How to Trim a Video File
    • Previews
    • Turn On Transcoding
    • Create a HyperCaster Playlist
    • Preparing Content for the HyperCaster
    • Series & Series Scheduling
    • Record or Capture
    • Archiving
    • Export to CSV
    • Archive.org integration
    • Upload to Connect/CloudCast
    • Searching
    • Content RSS Feed
    • Content Workflow Rules
    Programming
    • Programming
    • Program Playout Event
    • The Dashboard
    • Program Input Event (AIO Only)
    • Schedule Ads
    • Program Stream Event
    • Program Record Event
    • Program Playlist Event
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    • Publishing Your Schedule
    • Program Overlay
    • Calendar View
    • Search Filters and Event Functions
    • Scheduling a Live Switch Event whose Actual Duration Varies
    • Classic View
    • Unschedule an Event
    • Event Actions
    • Recurring Events
    • Scheduling Conflicts and Ripple
    • Import and Export events
    • Copy Program Blocks
    • Native CSV Formatting
    • Field Descriptions and Display Options
    • Controlling What Appears in the Program Guide
    • Input Locking
    • Program Ad Trigger Event
    Graphics
    • Graphic Overlays
    • Bugs
    • Tickers
    • How to Build RSS Tickers
    • Snipes
    • Emergency Notification Console
    • Join in Progress Overlay
    • Overlay Rules
    Reports
    • Program Guide Report
    • TelVue Connect Report
    • Reports Tab
    • As Run Reports
    • Missing File Report
    Captioning
    • SmartCaption™ Automatic Captioning Integration
    Other
    • Backups
    • Safety Requirements
    • Glossary
    • System Health
    Guide to CCMS Plus
    • CCMS Schedule Remote Directory Folder Structures
    • Guide to CCMS Plus
    • Schedule and Media Imports
    • Tasks Tab
    • E-Mail Notifications of Missing Content
    • CCMS Plus Setup
    • Verification File Export
HC FAQs
  • How do I access the UI for my HyperCaster?
  • What is the difference between, “enable continuity” and “continuity resume”?
  • Port Forwarding Rules to Allow External Access to the HyperCaster
  • How to Stream a Zoom Meeting to the HyperCaster
  • YouTube Live
  • How do I set InfoVue as Continuity on the HyperCaster?
  • How do I embed a HyperCaster Program Guide in my website?
  • Facebook Live
  • What does “ripple” mean?
  • Does the preview player under edit show timecode or full length of video?
  • What is the RSS feed button in the HyperCaster?
  • How to Add a TriCaster Feed to the HyperCaster
  • Mapping the HyperCaster to Your Desktop
  • How to display NOAA weather RSS as HyperCaster Ticker
  • How to Stream a WebEx Meeting to the HyperCaster
  • Is it possible to run a PowerPoint through my HyperCaster?
  • Why is my NTP server showing a critical status?
  • How to Add a LiveU Solo Feed to the HyperCaster
  • TelVue Server LED Status Indicators
  • On the Channel Setup page, what are the “Website Guide Details” checkbox and the “TV Guide Station ID”?
  • Go LIVE from anywhere with a JVC GY-HM200 and a HyperCaster
  • How do I display Program guide?
  • What is MPEG?
  • Prepare Content for HyperCaster with Sorensen Squeeze
  • Use OBS to Live Stream Skype, GoToMeeting, or any Application Window to Your HyperCaster
  • On the “Health” page, was does NTP define?
  • Extending an IP Capture without Re-Entering Metadata
  • Preparing Content for your HyperCaster Using Telestream Episode Pro
  • Is it possible to run two channels to the same IP address with different ports?
  • Is it possible to run two Ethernet connections out of the HyperCaster? (Additional Card Required)
  • Are 16:9 files automatically letterboxed?
  • Server rooms: some practical advice
  • Is it possible to run background audio from a stream that is different than the video scheduled (ex. Radio Feed)?
  • I am having issues with the overlays. They schedule but won’t play.
  • Loss-of-Video Failover Protection with This Easy Trick
  • On the “Edit Content” page, what does the “Private” checkbox, Location and Contributor fields define?
  • When using FTP are we able to change the password for psguser?
HC APIs
  • TelVue HyperCaster API Docs
  • HC API Content Workflow
    • Access All Content Metadata as CSV
    • Import Content (Hot Folder)
    • Uploading Files on Schedule
    HC API Content Methods
    • Delete Content (REST)
    • Get All Content Metadata
    • Get Content Metadata by Filename (REST)
    • Get Content Metadata by ID (REST)
    • Get Content Thumbnail (REST)
    • Add Content (REST)
    • Edit Content (REST)
    • Edit Content (SOAP)
    • Add Content (SOAP)
    • Delete Content (SOAP)
    HC API Schedule Workflow
    • Import Events (Hot Folder)
    • Access Playback (As-Run) Log
    HC API Schedule Methods
    • Get Channel Next Playing (REST)
    • Get Channel Schedule as RSS (REST)
    • Get Channel Now Playing (REST)
    HC API Channel Management
    • Get Channel Settings (REST)
    HC API System Management
    • Get Network Settings (REST)
    • Get Software Version (REST)
    • Get System Health as RSS (REST)

InfoVue

InfoVue 2.0 Beginner's Guide
  • Beginner’s Guide to InfoVue Design – Intro
  • Tour of Dashboard
  • Understand the Hierarchy
  • Example #1: Upload, Schedule and Publish a Slideshow
  • Tour of Template Designer
  • Example #2: Design a Simple Template
  • Example #3: Add Dynamic Elements
  • Understanding the Data Feed Manager
  • Example #4: Add Dynamic Data part 1 – Server Feed
  • InfoVue Training Videos
  • Example #5: Add Dynamic Data part 2 – Data Feed in a Ticker
  • Example #6: Add Dynamic Data part 3 – Data Feed in Data Grid
  • Odds & Ends
InfoVue 2.0 User Manual
  • Template Designer Overview
  • Ticker Designer Overview
  • Data Feed Manager
  • Upload Media to Content Library
  • Create New Playlist
  • Adding New Content to Playlist
  • Schedule a Playlist
  • Publish Content to Your Players
  • InfoVue Training Videos
  • Creating User Accounts
  • Player and Group Window
  • How to Determine a Player’s Status
  • How to Access the Monitoring Window
  • How to Access a Player’s Analytics Report
  • How to Restore the Default Player and Group View
  • How to Deploy Content and Programs to the Players
  • How to Generate a Preview Report
  • Advanced Player Publishing Options
  • Managing and Organizing Players
  • Player Alerts
  • Searching for Players
  • Tagging Players
  • Player Properties
  • The Scheduling Grid
  • Scheduling a Playlist – Introduction
  • Scheduling Playlists – Advanced
  • The Scheduling Grid Layout
  • Scheduling Grid Pop-Up Menus
  • Scheduling Examples
  • Merging Playlists and Time Slots
  • Previewing your Schedule
  • The Content Library
  • Supported Content
  • Adding Content to the Library
  • Editing Media Properties
  • Searching for Content
  • Tagging Content
  • Creating Folders for your Content
  • The Playlist Window
  • Location Specific Content
  • Searching for Playlists
  • Main Menu
IV FAQs
  • Display mp3 Title while playing
  • What if my InfoVue output is HD and my cable channel is SD?
  • How do I hide the Audio zone in my InfoVue template?
  • How to Auto-Update an InfoVue Player
  • Can I use animated gif or transparent png in InfoVue?
  • How to Edit Template Properties
  • Select Player Before Publishing
  • How to display a YouTube video
  • How to add a Twitter feed
  • How to customize date and time in template text zones
  • How to add a Facebook Feed
  • Display NOAA Weather Data
  • InfoVue v2.0 Upgrade Features
  • Understand the Media Upload Process
  • What is the INFOVUE LIBRARY?
  • Designing Title-Safe Templates
  • Does InfoVue support LIVE feeds into the player?
  • How do I change my password in InfoVue?
  • How do I loop several audio files in a single template?
  • Preview Player Setup
  • InfoVue Pro Configuration UI
  • Why does my screen flash?
  • Aspect Ratio Calculator
  • How do I add a traffic screen?
  • How do I add audio?
  • When I add an element to the playlist, why do certain elements carry over (logo, date/time, text boxes and news ticker), and others do not?
  • How do I replace the existing Data feeds and keep the original styling?
  • How do I monitor player status?
  • Adjust the Speed of a Data Feed
  • Contributor-Updated Information
  • Why can’t I drag anything into my template designer?
  • Why can’t I drag content to my playlist?
  • Can I loop a playlist forever?
  • I have an RSS feed where the title is one item ahead of the description field. How do I fix that?
  • How do I add Weather to a template?
  • What are the recommended video formats for InfoVue content?
  • How do I change the time zone?
  • Replacing Discontinued NOAA Radar Images

TeleCast 2

TeleCast 2 User Manual
  • Introduction
  • Login & Web UI
  • Dashboard
  • Encoder Settings
  • Destinations
  • Networking
  • System
  • About
  • Set Up Facebook Live on TeleCast 2
  • Set Up YouTube Live on TeleCast 2
  • Home
  • TelVue Knowledge Base
  • Connect/CloudCast
  • CloudCast User Manual
  • SmartCaption™ Automatic Closed Captioning

SmartCaption™ Automatic Closed Captioning

SmartCaption™ is an optional TelVue Connect feature that automatically generate timed Closed Caption files for videos: WebVTT for CloudCast VOD and OTT streaming, and 608/708 for broadcast. SmartCaption automatic captioning can be purchased in blocks of 100, 300, 500, 1000, 2000, 4000, 6000, and 9000 hours. Purchased SmartCaption hours can be used directly on HyperCasters linked to your Connect account for HyperCaster offline captioning and live captioning with SmartCaption™ LIVE channel licenses. Please contact sales@telvue.com for pricing.

Generate Captions

To automatically generate closed captions:

  1. From the Media Tab, select Generate Captions from the actions menu for a given media record. This is also available from the actions menu in the Media Edit page.
  2. A Captions Generation Options menu will be presented that allows optionally selecting the source language or from Custom Language Models to improve caption accuracy, and whether to use Smart Formatting and Profanity Filtering. Additionally you can select one or more Caption Substitutions to automatically find and replace certain text. Source languages and dialects supported include: English (US), English (UK), Arabic, Portuguese (Brazilian), Chinese (Mandarin), Dutch, French, German, Italian, Japanese, Korean, Spanish (Argentinian, Castilian, Chilean, Colombian, Mexican, Peruvian).
  3. Closed Captions generation can also be a Bulk Action:
    1. In the Media Library, check off the videos to be captioned
    2. Select the Bulk Generate Closed Captions action
  4. Closed Captions can also be generated directly from the Assets Tab in the Media Edit page.
  5. Click on the Assets Tab and Scroll down to the Closed Caption section at the bottom of the Assets Tab.
  6. Click the Icon under Actions to begin the process of generating (or regenerating) a closed caption file.Under the Activity tab, you can follow the progress of the caption file creation:
      1. Extracting the audio
      2. Speech-to-Text transcription of the audio
      3. Conversion of the resulting timed text file to the WebVTT format commonly used in VOD streaming.
    1. The overall process is a little faster than real time
    2. When completed, the video thumbnail displays a CC icon. Hovering over the icon will show the types of captioning available, such as WebVTT for VOD files and 608 Embedded for Broadcast files.
  7. Once completed, the Closed Caption file will automatically be attached to any video included in a CloudCast player or OTT app. Additionally, any subsequent Broadcast transcodes will embed the generated captions as 608/708 embedded as long as the “Embed captions in broadcast transcodes” option is enabled. This setting can be managed by an Admin from Administration –> Organization Settings –> Captions. Note that for embedding captions in Broadcast files, the Broadcast transcode must be manually triggered after the caption generation has completed.
  8. To view the captions, the viewer needs to start the video, and then select the CC option in the CloudCast player.
  9. The captions are also viewable in the Preview within Connect. Click the CC icon in the preview player control bar to toggle captions on or off.
  10. The Closed Caption file is available for download from the Assets Tab by clicking the icon under Actions.
  11. The Closed Caption file can be deleted from the Assets Tab by clicking the icon under Actions.
  12. To have captions generated automatically for all uploaded media, enable the configuration option “Auto generation captions for all uploaded files”. This setting can be managed by an Admin from Administration –> Organization Settings –> Captions.

Organization Default Caption Settings

Organization-wide defaults for automatic captioning can be set under Administration –> Organization Settings –> Captions, and are as follows:

Caption Workflow Settings

The organization-wide caption workflow settings apply to all automatic caption generation unless overridden by user-specific caption settings. 

  • Embed captions in broadcast transcodes: If enabled, all broadcast transcodes will embed available uploaded or auto-generated closed captions as a 608 text stream. If no captions are available, transcodes will proceed immediately bypassing caption embedding, unless you also enable the ‘Ensure Broadcast Transcoded Assets Have Embedded Captions’ option below. Note that licensed videos will have embedded captions only if the Syndicating organization embeds them.
    • Ensure Broadcast Transcoded Assets Have Embedded Captions: For broadcast transcodes enqueued via auto transcoding rules, delay the transcode until caption generation or upload completes to ensure that the transcoded broadcast asset has an embedded 608 captions track from the generated captions.
  • Auto generate captions for all uploaded files: If enabled, all uploaded files will enqueue an auto generate caption job. Be aware that this will consume purchased caption generation minutes.

Defaults For Manual and Automatic Caption Generation

The organization-wide default caption settings apply to all automatic caption generation, and populate the initial options form for manual caption generation unless overridden by user-specific caption settings.

  • Use Smart Formatting: If selected, converts dates, times, series of digits and numbers, phone numbers, currency values, and internet addresses into more readable, conventional representations in the final transcript. Also converts certain keyword strings to punctuation symbols.
  • Use Profanity Filter: If selected, filters profanity from all output except for keyword results by replacing inappropriate words with a series of asterisks. Uncheck the box to return results with no censoring.
  • Default Custom Language Model: Select a custom language model to be used by default on manual and automatic caption generation. These settings can be overridden during manual caption generation but not during automatic caption generation.
  • Default Customization Weight: The customization weight tells us how much weight to give to words from the custom language model compared to those from the standard dictionary for the current job. 0.3 is the default and recommended setting. Higher values favor the custom model.
  • Caption Substitution Options: Select any caption substitution rules you wish to have automatically applied to all caption generation jobs

Per User Caption Settings 

The same Organization Default Caption Settings above can be applied on a per-user basis for user-specific caption workflows. For example, you may have a specific user that requires all related broadcast transcodes to have captioning for broadcast workflows, so the Embed captions in broadcast transcodes and Ensure Broadcast Transcoded Assets Have Embedded Captions options should be selected for that user. Or there may be a specific user for which you want all of their content automatically captioned, or a Custom Language Model that applies to content from a specific contributor.

The per-user settings can be configured under Administration –> Users –> Edit –> Captions. The settings match the default settings described above, and for each one you can choose to Defer to Organization Setting or pick a specific setting for the user. 

For HyperCaster integration, the user caption settings for the User account linked to the HyperCaster can be used to automate captioning for files uploaded by the HyperCaster for CloudCast or MediaExchange workflows.

SmartCaption Caption Editor

The accuracy of any closed caption file depends on the clarity of the speech in the video. If necessary, a closed caption file can be improved with manual editing and re-timing.

The optional integrated SmartCaption™ Caption Editor is the easiest way to quickly and professionally edit captions from within your TelVue Connect account. With the SmartCaption Caption Editor feature enabled, the media action menu for media with captions will include an Edit Captions option to edit the primary captions. 

Connect Edit Captions Action

All caption tracks including primary and translated tracks can be edited directly from the Media Assets tab by clicking the edit icon.

Connect Edit Captions Asset Action

Editing captions will launch the SmartCaption Caption Editor.

SmartCaption Editor

The SmartCaption Caption Editor supports video preview and caption synchronization with frame stepping, scrubbing, scrolling, direct editing, search, find & replace, spell check, keyboard shortcuts, timing adjustments, and more. After editing, click the Publish button in the upper right to save your changes. The revised captions will replace the previous file, and will now play out in CloudCast and be available for Broadcast transcodes.

An open-source caption editing option is CADET, developed by the National Center for Accessible Media at WGBH. Download the CADET app to your computer and then open in a browser. To edit a caption file:

  1. First, download a preview version of the video from the Assets Tab in TelVue Connect.
  2. Download the captions file from the Assets Tab in TelVue Connect.
  3. Upload the preview video and import the captions file to CADET, and these will be displayed side by side.
  4. You can then edit the text in the individual caption cells.
  5. You can also re-time the in and out points using some simple keyboard shortcuts, as the preview video plays. Refer to the CADET documentation for details.
  6. Re-export the revised caption file.
  7. Re-upload in the Media Edit page in TelVue Connect via the Closed Captioning File – Choose File button. The revised captions will replace the previous file, and will now play out in CloudCast and be available for Broadcast transcodes.

Translate the Captions to Additional Languages

Users can translate the primary captions to over 100 additional languages using the optional SmartCaption Translation service.

Usage

Admins can track the usage of their captioning hours at Administration → Reports → Caption Generation Usage Reports.

Usage information includes:

  • Caption minutes usage historically, for the current year, and for the current month.
  • Total purchased caption minutes.
  • Available caption minutes remaining.
  • Percent purchased minutes.

Caption Generation usage is also summarized on the Administration → Organization Settings → Usage page.

Connect Caption Generation Usage

Admins can also receive automatic email notifications when the available SmartCaption minutes falls below a configurable threshold. The Threshold is set under Administration –> Organization Settings –> Captions:

  • Caption Generation Minutes Remaining Notification Threshold: When your organization reaches this many caption generation minutes remaining, email notifications will be sent to all subscribing administrator users.

Admin users can enable or disable receiving the email notification under Administration –> Users –> Edit –> Email Notification.

Connect User Caption Email Notifications

The SmartCaption Automatic Captioning service can be purchased in blocks of captioning hours. Please contact sales@telvue.com for pricing.

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Updated on April 13, 2021
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