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Connect/CloudCast

Connect User Manual
  • TelVue Connect™ User Manual (v2.6)
  • Organization Settings
  • Getting Started
  • Upload and Transcode Content
  • Enter Metadata
  • Metadata Presets
  • Broadcast Server Integration
  • Distribution
  • Manage Storage Space in Connect
  • Manage User Accounts
  • Email Notifications
  • Publishing and Moderation
  • Create and Schedule Series
  • Fill a Series with Episodes
  • Create and Schedule Playlists
  • TelVue Connect Media Exchange
  • How to Syndicate Content to the Media Exchange
  • Series Syndication
  • Syndication Reports
  • Closed Captioning
  • Custom Language Models
  • Caption Translation
  • Manage CloudCast Content
  • Add Live Streams to CloudCast
  • CloudCast Video Player (Connect VOD Player)
  • Share and Embed Videos
  • Manage Connect/CloudCast Categories
  • Add Chapters
  • Add Attachments
  • CloudCast Banner Ads
  • Getting Started with Roku
  • Manage Roku App
  • Getting Started with Apple TV
  • Manage Apple TV App
  • CloudCast MRSS
  • Bulk Action Feature Requirements
  • RSS Feeds
  • TelVue Connect Contributors’ Guide (PEG version)
  • TelVue Connect Contributors’ Guide (CableLabs version)
  • Cable Option
CloudCast User Manual
  • Manage CloudCast Content
  • Add Live Streams to CloudCast
  • CloudCast Video Player (Connect VOD Player)
  • Share and Embed Videos
  • Manage Connect/CloudCast Categories
  • Add Chapters
  • Add Attachments
  • CloudCast Banner Ads
  • Getting Started with Roku
  • Manage Roku App
  • Getting Started with Apple TV
  • Manage Apple TV App
  • Closed Captioning
  • Custom Language Models
  • Caption Translation
  • CloudCast MRSS
  • CloudCast Training Videos
Media Exchange
  • How to License Content from the Media Exchange
Cloud FAQs
  • Reset Connect Password
  • Track CloudCast Views in Google Analytics
  • When should I set the transcode to “always” or “never”?
  • How much bandwidth do I need to upload to Connect?
  • If I am a program coordinator for my channel do I see all the other channels or is it limited to my channel?
  • Can a contributor submit new content to a filled timeslot?
  • Can I use TelVue Connect with multiple operators to share content?
  • Any issues with firewalls or ISP outside of the US?
  • How long does TelVue Connect take to transcode a file?
  • Can multiple videos be grouped into one schedule slot?
  • If a contributor with an assigned timeslot has their content and schedule sent to a server, can the local operator override this scheduled programming?
  • TelVue Connect is just software, right? Do we need any other hardware, then?
  • Can I use TelVue Connect but send my content to my broadcast server without being scheduled, and schedule it locally at the server?
  • Will the final “approved” version appear in the Content section of our TelVue Broadcast Server?
  • Any bandwidth concerns if contributors are submitting a lot of HD content to our HD server?
  • Can my TelVue Connect account transcode both SD and HD upon choice? Will it downconvert/crop HD to SD? Inversely, if we have a TelVue HD Server, will TelVue Connect upconvert SD content properly?
  • What is the relationship between TelVue Connect and TelVue CloudCast streaming service?
  • If I have multiple formats to upload does it automatically convert to what we have set as a default?
  • Who specifies the transcoding parameters?
  • Add a video or stream to your org’s Facebook page
Connect APIs
  • JSON REST API – version 2 – Media
  • JSON REST API – version 2 – Videos
  • JSON REST API – version 2 – Playlists
  • JSON REST API – version 2 – Playlist Items
  • JSON REST API – version 2 – Series
  • JSON REST API – version 2 – Categories
  • JSON REST API – version 2 – Roku Applications

HyperCaster

HC User Manual
    HC FAQs
    • How do I access the UI for my HyperCaster?
    • What is the difference between, “enable continuity” and “continuity resume”?
    • Port Forwarding Rules to Allow External Access to the HyperCaster
    • How to Stream a Zoom Meeting to the HyperCaster
    • Extending an IP Capture without Re-Entering Metadata
    • YouTube Live
    • How do I set InfoVue as Continuity on the HyperCaster?
    • How do I embed a HyperCaster Program Guide in my website?
    • Facebook Live
    • What does “ripple” mean?
    • Does the preview player under edit show timecode or full length of video?
    • What is the RSS feed button in the HyperCaster?
    • How to Add a TriCaster Feed to the HyperCaster
    • Mapping the HyperCaster to Your Desktop
    • How to display NOAA weather RSS as HyperCaster Ticker
    • How to Stream a WebEx Meeting to the HyperCaster
    • Is it possible to run a PowerPoint through my HyperCaster?
    • Why is my NTP server showing a critical status?
    • How to Add a LiveU Solo Feed to the HyperCaster
    • TelVue Server LED Status Indicators
    • On the Channel Setup page, what are the “Website Guide Details” checkbox and the “TV Guide Station ID”?
    • Go LIVE from anywhere with a JVC GY-HM200 and a HyperCaster
    • How do I display Program guide?
    • What is MPEG?
    • Prepare Content for HyperCaster with Sorensen Squeeze
    • Use OBS to Live Stream Skype, GoToMeeting, or any Application Window to Your HyperCaster
    • On the “Health” page, was does NTP define?
    • Preparing Content for your HyperCaster Using Telestream Episode Pro
    • Is it possible to run two channels to the same IP address with different ports?
    • Is it possible to run two Ethernet connections out of the HyperCaster? (Additional Card Required)
    • Are 16:9 files automatically letterboxed?
    • Server rooms: some practical advice
    • Is it possible to run background audio from a stream that is different than the video scheduled (ex. Radio Feed)?
    • I am having issues with the overlays. They schedule but won’t play.
    • Loss-of-Video Failover Protection with This Easy Trick
    • On the “Edit Content” page, what does the “Private” checkbox, Location and Contributor fields define?
    • When using FTP are we able to change the password for psguser?
    HC APIs
    • TelVue HyperCaster API Docs

    InfoVue

    InfoVue 2.0 Beginner's Guide
    • Odds & Ends
    • Example #6: Add Dynamic Data part 3 – Data Feed in Data Grid
    • Example #5: Add Dynamic Data part 2 – Data Feed in a Ticker
    • Example #4: Add Dynamic Data part 1 – Server Feed
    • Understanding the Data Feed Manager
    • Example #3: Add Dynamic Elements
    • Example #2: Design a Simple Template
    • Tour of Template Designer
    • Example #1: Upload, Schedule and Publish a Slideshow
    • Understand the Hierarchy
    • Tour of Dashboard
    • Beginner’s Guide to InfoVue Design – Intro
    • InfoVue Training Videos
    InfoVue 2.0 User Manual
    • Creating User Accounts
    • Player Properties
    • Template Designer Overview
    • Ticker Designer Overview
    • Data Feed Manager
    • Upload Media to Content Library
    • Create New Playlist
    • Adding New Content to Playlist
    • Schedule a Playlist
    • Publish Content to Your Players
    • How to Restore the Default Player and Group View
    • How to Deploy Content and Programs to the Players
    • How to Generate a Preview Report
    • Advanced Player Publishing Options
    • Managing and Organizing Players
    • Player Alerts
    • Searching for Players
    • Tagging Players
    • Player and Group Window
    • How to Determine a Player’s Status
    • How to Access the Monitoring Window
    • How to Access a Player’s Analytics Report
    • The Scheduling Grid
    • Scheduling a Playlist – Introduction
    • The Scheduling Grid Layout
    • Scheduling Grid Pop-Up Menus
    • Scheduling Examples
    • Merging Playlists and Time Slots
    • Previewing your Schedule
    • The Content Library
    • Supported Content
    • Adding Content to the Library
    • Editing Media Properties
    • Searching for Content
    • Tagging Content
    • Creating Folders for your Content
    • The Playlist Window
    • Location Specific Content
    • Searching for Playlists
    • Scheduling Playlists – Advanced
    • Main Menu
    • InfoVue Training Videos
    IV FAQs
    • Can I use animated gif or transparent png in InfoVue?
    • How to Auto-Update an InfoVue Player
    • How do I hide the Audio zone in my InfoVue template?
    • What if my InfoVue output is HD and my cable channel is SD?
    • Display mp3 Title while playing
    • Display NOAA Weather Data
    • How to add a Facebook Feed
    • How to customize date and time in template text zones
    • How to add a Twitter feed
    • How to display a YouTube video
    • Select Player Before Publishing
    • How to Edit Template Properties
    • InfoVue v2.0 Upgrade Features
    • Adjust the Speed of a Data Feed
    • Designing Title-Safe Templates
    • Aspect Ratio Calculator
    • How do I change the time zone?
    • I have an RSS feed where the title is one item ahead of the description field. How do I fix that?
    • How do I add Weather to a template?
    • How do I change my password in InfoVue?
    • Why can’t I drag anything into my template designer?
    • Why can’t I drag content to my playlist?
    • How do I loop several audio files in a single template?
    • Why does my screen flash?
    • When I add an element to the playlist, why do certain elements carry over (logo, date/time, text boxes and news ticker), and others do not?
    • Does InfoVue support LIVE feeds into the player?
    • Can I loop a playlist forever?
    • How do I add a traffic screen?
    • What are the recommended video formats for InfoVue content?
    • How do I monitor player status?
    • How do I replace the existing Data feeds and keep the original styling?
    • What is the INFOVUE LIBRARY?
    • How do I add audio?
    • InfoVue Pro Configuration UI
    • Preview Player Setup
    • Understand the Media Upload Process
    • Contributor-Updated Information

    TeleCast 2

    TeleCast 2 User Manual
    • Introduction
    • Login & Web UI
    • Dashboard
    • Encoder Settings
    • Destinations
    • Networking
    • System
    • About
    • Set Up YouTube Live on TeleCast 2
    • Set Up Facebook Live on TeleCast 2
    • Home
    • Knowledge Base
    • Connect/CloudCast
    • Connect User Manual
    • Closed Captioning

    Closed Captioning

    TelVue Connect has an optional feature that leverages IBM Watson’s speech-to-text algorithms to automatically generate timed Closed Caption files for videos: WebVTT for CloudCast VOD and OTT streaming, and 608/708 for broadcast.

    Generate Captions

    To generate the closed captions:

    1. From the Media Tab, select Generate Captions from the actions menu for a given media record. This is also available from the actions menu in the Media Edit page.
    2. A Captions Generation Options menu will be presented that allows optionally selecting the source language or from Custom Language Models to improve caption accuracy, and whether to use Smart Formatting and Profanity Filtering. Additionally you can select one or more Caption Substitutions to automatically find and replace certain text. Source languages and dialects supported include: English (US), English (UK), Arabic, Portuguese (Brazilian), Chinese (Mandarin), Dutch, French, German, Italian, Japanese, Korean, Spanish (Argentinian, Castilian, Chilean, Colombian, Mexican, Peruvian).
    3. Closed Captions generation can also be a Bulk Action:
      1. In the Media Library, check off the videos to be captioned
      2. Select the Bulk Generate Closed Captions action
    4. Closed Captions can also be generated directly from the Assets Tab in the Media Edit page.
    5. Click on the Assets Tab and Scroll down to the Closed Caption section at the bottom of the Assets Tab.
    6. Click the Icon under Actions to begin the process of generating (or regenerating) a closed caption file.Under the Activity tab, you can follow the progress of the caption file creation:
        1. Extracting the audio
        2. Speech-to-Text transcription of the audio
        3. Conversion of the resulting timed text file to the WebVTT format commonly used in VOD streaming.
      1. The overall process is a little faster than real time
      2. When completed, the video thumbnail displays a CC icon. Hovering over the icon will show the types of captioning available, such as WebVTT for VOD files and 608 Embedded for Broadcast files.
    7. Once completed, the Closed Caption file will automatically be attached to any video included in a CloudCast player or OTT app. Additionally, any subsequent Broadcast transcodes will embed the generated captions as 608/708 embedded as long as the “Embed captions in broadcast transcodes” option is enabled. This setting can be managed by an Admin from Administration –> Organization Settings –> Captions. Note that for embedding captions in Broadcast files, the Broadcast transcode must be manually triggered after the caption generation has completed.
    8. To view the captions, the viewer needs to start the video, and then select the CC option in the CloudCast player.
    9. The captions are also viewable in the Preview within Connect. Click the CC icon in the preview player control bar to toggle captions on or off.
    10. The Closed Caption file is available for download from the Assets Tab by clicking the icon under Actions.
    11. The Closed Caption file can be deleted from the Assets Tab by clicking the icon under Actions.
    12. To have captions generated automatically for all uploaded media, enable the configuration option “Auto generation captions for all uploaded files”. This setting can be managed by an Admin from Administration –> Organization Settings –> Captions.

    Edit the Captions

    The accuracy of any closed caption file depends on the clarity of the speech in the video. If necessary, a closed caption file can be improved with manual editing and re-timing.

    One versatile and free open-source caption editing tool is CADET, developed by the National Center for Accessible Media at WGBH. Download the CADET app to your computer and then open in a browser. To edit a caption file:

    1. First, download a preview version of the video from the Assets Tab in TelVue Connect.
    2. Download the captions file from the Assets Tab in TelVue Connect.
    3. Upload the preview video and import the captions file to CADET, and these will be displayed side by side.
    4. You can then edit the text in the individual caption cells.
    5. You can also re-time the in and out points using some simple keyboard shortcuts, as the preview video plays. Refer to the CADET documentation for details.
    6. Re-export the revised caption file.
    7. Re-upload in the Media Edit page in TelVue Connect via the Closed Captioning File – Choose File button. The revised captions will replace the previous file, and will now play out in CloudCast and be available for Broadcast transcodes.

    Translate the Captions to Additional Languages

    Users can translate the primary captions to over 100 additional languages using the optional TelVue Connect Caption Translation service.

    Usage

    Users can track the usage of their captioning hours at Administration → Reports → Caption Generation Usage Reports.

    The TelVue Closed Captioning service can be purchased in blocks of 100, 500, and 1,000 hours. Please contact sales@telvue.com for pricing.

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    Updated on December 29, 2020
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