HC FAQs Archives - TelVue

800.885.8886 sales@telvue.com

Facebook
Twitter

Facebook
Twitter

Home
Products
Solutions
Support
News
- Blog
- Press
- Awards
Client Logins
Contact Us
- General & Sales
- Technical Support

Select Page

Connect/CloudCast

86

Connect User Manual

TelVue Connect™ User Manual (v2.6)
Organization Settings
Getting Started
Upload and Transcode Content
Enter Metadata
Metadata Presets
Broadcast Server Integration
Distribution
Manage Storage Space in Connect
Manage User Accounts
Email Notifications
Publishing and Moderation
Create and Schedule Series
Fill a Series with Episodes
Create and Schedule Playlists
TelVue Connect Media Exchange
How to Syndicate Content to the Media Exchange
Series Syndication
Syndication Reports
SmartCaption™ Automatic Closed Captioning
Custom Language Models
SmartCaption™ Caption Translation
Manage CloudCast Content
Add Live Streams to CloudCast
CloudCast Video Player (Connect VOD Player)
Share and Embed Videos
Manage Connect/CloudCast Categories
Add Chapters
Add Attachments
CloudCast Banner Ads
Getting Started with Roku
Manage Roku App
Getting Started with Apple TV
Manage Apple TV App
CloudCast MRSS
Podcasting
Bulk Action Feature Requirements
RSS Feeds
TelVue Connect Contributors’ Guide (PEG version)
TelVue Connect Contributors’ Guide (CableLabs version)
Cable Option

CloudCast User Manual

Manage CloudCast Content
Add Live Streams to CloudCast
CloudCast Video Player (Connect VOD Player)
Share and Embed Videos
Manage Connect/CloudCast Categories
Add Chapters
Add Attachments
CloudCast Banner Ads
Getting Started with Roku
Manage Roku App
Getting Started with Apple TV
Manage Apple TV App
SmartCaption™ Automatic Closed Captioning
Custom Language Models
SmartCaption™ Caption Translation
CloudCast MRSS
CloudCast Training Videos

Media Exchange

How to License Content from the Media Exchange

Cloud FAQs

Reset Connect Password
Track CloudCast Views in Google Analytics
When should I set the transcode to “always” or “never”?
How much bandwidth do I need to upload to Connect?
If I am a program coordinator for my channel do I see all the other channels or is it limited to my channel?
Can a contributor submit new content to a filled timeslot?
Can I use TelVue Connect with multiple operators to share content?
Any issues with firewalls or ISP outside of the US?
How long does TelVue Connect take to transcode a file?
Can multiple videos be grouped into one schedule slot?
If a contributor with an assigned timeslot has their content and schedule sent to a server, can the local operator override this scheduled programming?
TelVue Connect is just software, right? Do we need any other hardware, then?
Can I use TelVue Connect but send my content to my broadcast server without being scheduled, and schedule it locally at the server?
Will the final “approved” version appear in the Content section of our TelVue Broadcast Server?
Any bandwidth concerns if contributors are submitting a lot of HD content to our HD server?
Can my TelVue Connect account transcode both SD and HD upon choice? Will it downconvert/crop HD to SD? Inversely, if we have a TelVue HD Server, will TelVue Connect upconvert SD content properly?
What is the relationship between TelVue Connect and TelVue CloudCast streaming service?
If I have multiple formats to upload does it automatically convert to what we have set as a default?
Who specifies the transcoding parameters?
Add a video or stream to your org’s Facebook page

Connect APIs

JSON REST API – version 2 – Media
JSON REST API – version 2 – Videos
JSON REST API – version 2 – Playlists
JSON REST API – version 2 – Playlist Items
JSON REST API – version 2 – Series
JSON REST API – version 2 – Categories
JSON REST API – version 2 – Roku Applications

HyperCaster

166

HC User Manual

Configuration

Content Management

Organize and Add Content
Content Management
Thumbnail and Table Views
Show Content Page
Content File Actions
Add TBD Program
DVD Import
Replacement Files Hot Folder
How to Trim a Video File
Tasks
Previews
Turn On Transcoding
Create a HyperCaster Playlist
Series & Series Scheduling
Record or Capture
Upload to Connect/CloudCast
Archiving
Archive.org integration
Preparing Content for the HyperCaster
Content RSS Feed
Export to CSV
Searching
Using Third-Party Editing Software

Programming

The Dashboard
Programming
Calendar View
Classic View
Search Filters and Event Functions
Field Descriptions and Display Options
Program Playout Event
Program Stream Event
Program Record Event
Program Input Event (AIO Only)
Input Locking
Program Switch Event
Program Playlist Event
Scheduling a Live Switch Event whose Actual Duration Varies
Program Overlay
Unschedule an Event
Event Actions
Copy Program Blocks
Import and Export events
Native CSV Formatting
Scheduling Conflicts and Ripple
Recurring Events
Controlling What Appears in the Program Guide
Publishing Your Schedule
Schedule Ads

Graphics

Overlay Rules
Join in Progress Overlay
How to Build RSS Tickers
Bugs
Tickers
Snipes
Emergency Notification Console
Graphic Overlays

Reports

Reports Tab
As Run Reports
Program Guide Report
Missing File Report
TelVue Connect Report

Captioning

SmartCaption™ Automatic Captioning Integration

Other

System Health
Backups
Safety Requirements
Glossary

Guide to CCMS Plus

Guide to CCMS Plus
CCMS Plus Setup
CCMS Schedule Remote Directory Folder Structures
Schedule and Media Imports
Verification File Export
Tasks Tab
E-Mail Notifications of Missing Content

HC FAQs

How do I access the UI for my HyperCaster?
What is the difference between, “enable continuity” and “continuity resume”?
Port Forwarding Rules to Allow External Access to the HyperCaster
How to Stream a Zoom Meeting to the HyperCaster
Extending an IP Capture without Re-Entering Metadata
YouTube Live
How do I set InfoVue as Continuity on the HyperCaster?
How do I embed a HyperCaster Program Guide in my website?
Facebook Live
What does “ripple” mean?
Does the preview player under edit show timecode or full length of video?
What is the RSS feed button in the HyperCaster?
How to Add a TriCaster Feed to the HyperCaster
Mapping the HyperCaster to Your Desktop
How to display NOAA weather RSS as HyperCaster Ticker
How to Stream a WebEx Meeting to the HyperCaster
Is it possible to run a PowerPoint through my HyperCaster?
Why is my NTP server showing a critical status?
How to Add a LiveU Solo Feed to the HyperCaster
TelVue Server LED Status Indicators
On the Channel Setup page, what are the “Website Guide Details” checkbox and the “TV Guide Station ID”?
Go LIVE from anywhere with a JVC GY-HM200 and a HyperCaster
How do I display Program guide?
What is MPEG?
Prepare Content for HyperCaster with Sorensen Squeeze
Use OBS to Live Stream Skype, GoToMeeting, or any Application Window to Your HyperCaster
On the “Health” page, was does NTP define?
Preparing Content for your HyperCaster Using Telestream Episode Pro
Is it possible to run two channels to the same IP address with different ports?
Is it possible to run two Ethernet connections out of the HyperCaster? (Additional Card Required)
Are 16:9 files automatically letterboxed?
Server rooms: some practical advice
Is it possible to run background audio from a stream that is different than the video scheduled (ex. Radio Feed)?
I am having issues with the overlays. They schedule but won’t play.
Loss-of-Video Failover Protection with This Easy Trick
On the “Edit Content” page, what does the “Private” checkbox, Location and Contributor fields define?
When using FTP are we able to change the password for psguser?

HC APIs

TelVue HyperCaster API Docs

HC API Content Workflow

Access All Content Metadata as CSV
Import Content (Hot Folder)
Uploading Files on Schedule

HC API Content Methods

Get All Content Metadata
Get Content Metadata by Filename (REST)
Get Content Metadata by ID (REST)
Get Content Thumbnail (REST)
Add Content (REST)
Edit Content (REST)
Delete Content (REST)
Add Content (SOAP)
Edit Content (SOAP)
Delete Content (SOAP)

HC API Schedule Workflow

Access Playback (As-Run) Log
Import Events (Hot Folder)

HC API Schedule Methods

Get Channel Next Playing (REST)
Get Channel Now Playing (REST)
Get Channel Schedule as RSS (REST)

HC API Channel Management

Get Channel Settings (REST)

HC API System Management

Get System Health as RSS (REST)
Get Software Version (REST)
Get Network Settings (REST)

InfoVue

93

InfoVue 2.0 Beginner's Guide

Odds & Ends
Example #6: Add Dynamic Data part 3 – Data Feed in Data Grid
Example #5: Add Dynamic Data part 2 – Data Feed in a Ticker
Example #4: Add Dynamic Data part 1 – Server Feed
Understanding the Data Feed Manager
Example #3: Add Dynamic Elements
Example #2: Design a Simple Template
Tour of Template Designer
Example #1: Upload, Schedule and Publish a Slideshow
Understand the Hierarchy
Tour of Dashboard
Beginner’s Guide to InfoVue Design – Intro
InfoVue Training Videos

InfoVue 2.0 User Manual

Creating User Accounts
Player Properties
Template Designer Overview
Ticker Designer Overview
Data Feed Manager
Upload Media to Content Library
Create New Playlist
Adding New Content to Playlist
Schedule a Playlist
Publish Content to Your Players
How to Restore the Default Player and Group View
How to Deploy Content and Programs to the Players
How to Generate a Preview Report
Advanced Player Publishing Options
Managing and Organizing Players
Player Alerts
Searching for Players
Tagging Players
Player and Group Window
How to Determine a Player’s Status
How to Access the Monitoring Window
How to Access a Player’s Analytics Report
The Scheduling Grid
Scheduling a Playlist – Introduction
The Scheduling Grid Layout
Scheduling Grid Pop-Up Menus
Scheduling Examples
Merging Playlists and Time Slots
Previewing your Schedule
The Content Library
Supported Content
Adding Content to the Library
Editing Media Properties
Searching for Content
Tagging Content
Creating Folders for your Content
The Playlist Window
Location Specific Content
Searching for Playlists
Scheduling Playlists – Advanced
Main Menu
InfoVue Training Videos

IV FAQs

Display mp3 Title while playing
What if my InfoVue output is HD and my cable channel is SD?
How do I hide the Audio zone in my InfoVue template?
How to Auto-Update an InfoVue Player
Can I use animated gif or transparent png in InfoVue?
How to Edit Template Properties
Select Player Before Publishing
How to display a YouTube video
How to add a Twitter feed
How to customize date and time in template text zones
How to add a Facebook Feed
Display NOAA Weather Data
Understand the Media Upload Process
What is the INFOVUE LIBRARY?
Designing Title-Safe Templates
Does InfoVue support LIVE feeds into the player?
How do I change my password in InfoVue?
How do I loop several audio files in a single template?
Preview Player Setup
InfoVue Pro Configuration UI
Why does my screen flash?
Aspect Ratio Calculator
How do I add a traffic screen?
How do I add audio?
When I add an element to the playlist, why do certain elements carry over (logo, date/time, text boxes and news ticker), and others do not?
How do I replace the existing Data feeds and keep the original styling?
How do I monitor player status?
Adjust the Speed of a Data Feed
Contributor-Updated Information
Why can’t I drag anything into my template designer?
Why can’t I drag content to my playlist?
Can I loop a playlist forever?
I have an RSS feed where the title is one item ahead of the description field. How do I fix that?
How do I add Weather to a template?
What are the recommended video formats for InfoVue content?
How do I change the time zone?
Replacing Discontinued NOAA Radar Images
InfoVue v2.0 Upgrade Features

TeleCast 2

10

TeleCast 2 User Manual

Introduction
Login & Web UI
Dashboard
Encoder Settings
Destinations
Networking
System
About
Set Up YouTube Live on TeleCast 2
Set Up Facebook Live on TeleCast 2

Home
TelVue Knowledge Base
HyperCaster
HC FAQs

HC FAQs

How do I access the UI for my HyperCaster?
What is the difference between, “enable continuity” and “continuity resume”?
Port Forwarding Rules to Allow External Access to the HyperCaster
How to Stream a Zoom Meeting to the HyperCaster
Extending an IP Capture without Re-Entering Metadata
YouTube Live
How do I set InfoVue as Continuity on the HyperCaster?
How do I embed a HyperCaster Program Guide in my website?
Facebook Live
What does “ripple” mean?
Does the preview player under edit show timecode or full length of video?
What is the RSS feed button in the HyperCaster?
How to Add a TriCaster Feed to the HyperCaster
Mapping the HyperCaster to Your Desktop
How to display NOAA weather RSS as HyperCaster Ticker
How to Stream a WebEx Meeting to the HyperCaster
Is it possible to run a PowerPoint through my HyperCaster?
Why is my NTP server showing a critical status?
How to Add a LiveU Solo Feed to the HyperCaster
TelVue Server LED Status Indicators
On the Channel Setup page, what are the “Website Guide Details” checkbox and the “TV Guide Station ID”?
Go LIVE from anywhere with a JVC GY-HM200 and a HyperCaster
How do I display Program guide?
What is MPEG?
Prepare Content for HyperCaster with Sorensen Squeeze
Use OBS to Live Stream Skype, GoToMeeting, or any Application Window to Your HyperCaster
On the “Health” page, was does NTP define?
Preparing Content for your HyperCaster Using Telestream Episode Pro
Is it possible to run two channels to the same IP address with different ports?
Is it possible to run two Ethernet connections out of the HyperCaster? (Additional Card Required)
Are 16:9 files automatically letterboxed?
Server rooms: some practical advice
Is it possible to run background audio from a stream that is different than the video scheduled (ex. Radio Feed)?
I am having issues with the overlays. They schedule but won’t play.
Loss-of-Video Failover Protection with This Easy Trick
On the “Edit Content” page, what does the “Private” checkbox, Location and Contributor fields define?
When using FTP are we able to change the password for psguser?

PRODUCTS

Playback & Automation
Streaming/Cloud
Digital Signage
- TelVue InfoVue™
Automatic Captioning
- SmartCaption™
Ad Insertion
- AdCaster™

SUPPORT

Contact Support
Knowledge Base
Training Videos
Product Documentation

ABOUT

Contact Us
TelVue News for Hyperlocal Broadcast, PEG news, and TV Technology
Press Releases
Executive Profiles
Sales Team
Company
Partners

BLOG POSTS

Live Captioning – TelVue SmartCaption™ LIVE
CloudCast Mobile Apps for iOS & Android
Democracy Now! Live Election Night Stream for Rebroadcast
HyperCaster v7.2 Release – Overlay Rules, Browser Uploads, Confidence Monitoring, Preview Channel
Medfield TV Grows Viewership With TelVue

Facebook
Twitter

16000 Horizon Way, Suite 100, Mt. Laurel, NJ 08054 - TelVue Corporation ® All Rights Reserved 2020