Welcome to TelVue Support
We’re here to help you get the most out of your TelVue products. To open a support ticket, please email firstname.lastname@example.org
TelVue technical support is available for non-emergency issues Monday thru Friday, 9:00 AM to 5:00 PM (ET), excluding holidays.
For emergency support issues (channel off the air), TelVue technical support is available 24 x 7 x 365 via our on-call support services.
Please call 800-885-8886 and choose option 2, and then choose 1 for after hours emergency support.
Is your TelVue Care up to date?
Our TelVue Care Maintenance Warranty is a comprehensive support and maintenance program for your TelVue Hardware.
TelVue Care Gives Your System:
- Access To Application Software Updates
- Hardware Support & Maintenance
- Application Software Technical Support
- Email Support – Business Hours
- Call-Back Telephone Support – Business Hours
- Emergency After-Hours Telephone Support
- Self Install Support
- Online Trouble Ticketing
All TelVue hardware includes a one-year server hardware warranty.* With TelVue Care, you can get four more years of the same worry-free warranty.
Contact your TelVue representative today to sign up and get the backing of an industry leader behind your system!