Welcome to TelVue Support

Find Documentation and Help

Contact Support

We’re here to help you get the most out of your TelVue products. To open a support ticket, please email support@telvue.com

TelVue technical support is available for non-emergency issues Monday thru Friday, 9:00 AM to 5:00 PM (ET), excluding holidays.

For emergency support issues (channel off the air), TelVue technical support is available 24 x 7 x 365 via our on-call support services.

Please call 800-885-8886 and choose option 2, and then then choose 1 for after hours emergency support.

Is your TelVue Care up to date?

Our TelVue Care Maintenance Warranty is a comprehensive support and maintenance program for your TelVue Hardware.

TelVue Care Gives Your System:

  • Access To Application Software Updates
  • Hardware Support & Maintenance
  • Application Software Technical Support
  • Email Support – Business Hours
  • Call-Back Telephone Support – Business Hours
  • Emergency After-Hours Telephone Support
  • Self Install Support
  • Online Trouble Ticketing

All TelVue hardware includes a one-year server hardware warranty.* With TelVue Care, you can get four more years of the same worry-free warranty.

Contact your TelVue representative today to sign up and get the backing of an industry leader behind your system!

*TelVue Care Terms and Conditions

*TelVue Corporation (TelVue) will at its option, either repair, replace or upgrade software and/or firmware on any product manufactured by TelVue which proves to be defective in materials or workmanship or fails to meet the specifications which are in effect on the date of shipment or such other specifications as may have been expressly agreed upon in writing for a period of one (1) year from the date of original purchase.

With TelVue Care, you can extend these terms for up to four additional years. Certain products that are not manufactured but are resold by TelVue will carry the original OEM warranty for that product. The customer will be responsible for shipping costs to TelVue and up to a $500 maximum factory repair service deductible.

This warranty does not cover damage resulting from:

  • use or installation other than in strict accordance with
    manufacturer’s written instructions
  • disassembly or repair by someone other than the manufacturer or a manufacturer-authorized repair center
  • misuse, misapplication or abuse
  • alteration
  • lack of reasonable care or
  • acts of God.

A $500 reactivation fee will apply to a lapsed warranty for TelVue Care on equipment.